E-zec is enhancing its customer care in local communities by partnering with an Alzheimer’s initiative.
E-zec is a registered Dementia Friend and is supporting all of its Ambulance Care Assistants (ACAs) within the firm with additional training and education about dementia to allow them to spot the signs and symptoms, and ultimately ensure they can effectively support their communities.
Simon Pill, Head of Learning and Development at E-zec said, “We’re proud to be a recognised Dementia Friend – an organisation which aims to raise nationwide awareness and understanding of the syndrome.
“With our ACAs working in close proximity with the local community, we believe it’s an extremely valuable addition to our enhanced learning and development programme. Not only will it allow our team to be armed with all the support and information necessary to care most appropriately with dementia-related illnesses, but also boost the overall experience for our service users.”
Dementia Friends is a nationwide Alzheimer’s Society initiative, and is available for any individual who wants to help people with dementia in their community.
“Each of our ACAs will be encouraged to register with Dementia Friends, providing them the most up-to-date information, as well as a library of resources for ongoing learning,” Simon continued. “Plus, they’ll be awarded with a Badge and Action card, which we will be wearing with pride.”
Justine Vaughan, Chief People Officer at E-zec, added: “As part of our dedication to our people, we’re always seeking new and innovative ways to enhance the learning opportunities available for our teams, all whilst ensuring we provide the very best possible care for our service users.
And, we’re excited to share the introduction of our Dementia Friends partnership with our ACAs, providing them with valuable resources and additional support in understanding dementia-related diseases. Plus, it allows them to offer more inclusive care for those within our local communities.”
For more information about Dementia Friends, or how you can get involved in your own community, visit: www.dementiafriends.org.uk.