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Non-emergency patient transport

We’re proud to be able to provide non-emergency patient transport services, 24 hours a day, 7 days a week, 365 days a year to 30+ NHS Trusts, Clinical Commissioning Groups and Health Boards across the UK, helping them to care for their patients.
We use our fleet of 550+ fully equipped ambulances and specialist medical vehicles, and the expertise of over 1,400 ambulance care assistants, call handlers, renal mangers and other specialist support colleagues to deliver an exceptional service.

In safe hands

We’ll always ensure the most appropriate level of medical care is provided to each patient and they remain safe and comfortable throughout their journey with us. Needs vary so we make sure that each of our crews have the right level of skills and training to meet the requirements of the patients we transfer. As a minimum, every crew colleague is trained in first aid and basic life support and is experienced in safe patient handling. Naturally, all of our colleagues have their backgrounds checked using the Disclosure and Barring Service.

Working innovatively to maximise your resources

At a time when there is a mismatch between demand and resources, we work innovatively to deliver the highest quality service that meets your quality and performance benchmarks, while safeguarding your budget and resources.

As standard, our service includes:

Eligibility screening service, with support for individuals who do not qualify for transfers

Proactive patient flow and discharge management

Dedicated discharge resource, often co-located with your discharge team

Dedicated local planning, control and despatch teams, ensuring efficient and accurate journey planning

Proactive measures to minimise aborted or wasted journeys

National ‘out-of-area’ coordination team to improve the efficiency of out-of-area journeys, including funding verification

Local renal coordination teams to optimise the experience for dialysis patients

Custom reporting and analytics for behavioural prediction, fleet forecasting and other metrics to optimise your service

Dedicated mobilisation team to implement our service quickly and seamlessly

Service review

I would like to extend my most heartfelt thanks to Phil and Roy, who brought a most lovely young lady with PMLD and her mother/carer to the X-ray department at Bristol Children’s Hospital. She had an appointment with X-ray, in addition to a number of other appointments booked in at the hospital for the day. Unfortunately, as a result of cancelled appointments due to the pandemic, HW is often in pain and does not currently have a suitable moulded chair.

Today a number of appointments at the children’s hospital were yet again cancelled. Fortunately, Phil and Roy recognised the specialist needs of this child. They waited and allowed us time to complete some challenging and uncomfortable X-rays for HW and endeavoured to take this patient straight home so her discomfort and disruption could be minimised. Their actions saved HW from hours of discomfort waiting on a trolley in the hospital and helped alleviate a very difficult and stressful situation for her Mum. Please pass on our heartfelt gratitude to them both.

NC, JS, LL, Bristol Royal Children’s Hospital

March 2021

Contact our Relationship Director to find out more…

We will be delighted to discuss your specific requirements

Our other services

Bariatric care
services

We are leaders in bariatric ambulance services, supporting emergency services and planned healthcare visits, nationwide.
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High dependency
services

We have dedicated high dependency teams who provide enhanced clinical care for critical inter-hospital and neo-natal transfers.
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