We’ll always ensure the most appropriate level of medical care is provided to each patient and they remain safe and comfortable throughout their journey with us. Needs vary so we make sure that each of our crews have the right level of skills and training to meet the requirements of the patients we transfer. As a minimum, every crew colleague is trained in first aid and basic life support and is experienced in safe patient handling. Naturally, all of our colleagues have their backgrounds checked using the Disclosure and Barring Service.
Eligibility screening service, with support for individuals who do not qualify for transfers
Proactive patient flow and discharge management
Dedicated discharge resource, often co-located with your discharge team
Dedicated local planning, control and despatch teams, ensuring efficient and accurate journey planning
Proactive measures to minimise aborted or wasted journeys
National ‘out-of-area’ coordination team to improve the efficiency of out-of-area journeys, including funding verification
Local renal coordination teams to optimise the experience for dialysis patients
Custom reporting and analytics for behavioural prediction, fleet forecasting and other metrics to optimise your service
Dedicated mobilisation team to implement our service quickly and seamlessly
I would like to extend my most heartfelt thanks to Phil and Roy, who brought a most lovely young lady with PMLD and her mother/carer to the X-ray department at Bristol Children’s Hospital. She had an appointment with X-ray, in addition to a number of other appointments booked in at the hospital for the day. Unfortunately, as a result of cancelled appointments due to the pandemic, HW is often in pain and does not currently have a suitable moulded chair.
Today a number of appointments at the children’s hospital were yet again cancelled. Fortunately, Phil and Roy recognised the specialist needs of this child. They waited and allowed us time to complete some challenging and uncomfortable X-rays for HW and endeavoured to take this patient straight home so her discomfort and disruption could be minimised. Their actions saved HW from hours of discomfort waiting on a trolley in the hospital and helped alleviate a very difficult and stressful situation for her Mum. Please pass on our heartfelt gratitude to them both.
March 2021
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