A final Christmas wish has been granted, thanks to two Patient Transport Liaison Officers (PTLOs).

Emily Barlett and Johnathan Webb, PTLOs at E-zec Gloucester, arranged for a 40-year-old patient receiving end-of-life care to spend his final Christmas at home with his family.

Despite careful preparation, however, sudden snowfall meant that the ambulance was unable to access the gentleman’s home, and plans would have to be abandoned. But in true Christmas spirit, neighbours helped to clear the road to ensure this family could spend the festive period together.

Emily and Johnathan explained: “The day before we were due to be taking this patient home, we checked the accessibility after some heavy snowfall. Unfortunately, we found that the ambulance would be unable to travel down the road, meaning that we could no longer safely and appropriately escort this gentleman to his property. Without the snow quickly clearing, we’d have no other option than to delay bringing him home – a scenario that no one wanted.  

“We spoke to a neighbour while assessing the road conditions. They promised that they’d do all they could to get this gentleman home. And they did.

“The whole neighbourhood rallied round, with shovels in hand. Together, they cleared the road and ensured it was safe for us to drive the ambulance down his road, so that we could bring him home to his family for Christmas.”

Christopher Fox, Central Operations Support Manager at E-zec, added: “We’re extremely proud of Emily and Johnathan for their professionalism in providing the patient with dignity, care and compassion during a very stressful and upsetting time. And we’re extremely proud of their determination in ensuring this gentleman was home for Christmas.

“It’s so incredibly heart-warming to learn about the neighbourhood’s involvement. E-zec prides itself on being a service for its community, and this is a true example of this. What a fantastic achievement from all involved, that has allowed a family to spend valuable time together this Christmas.”