E-zec is delighted to announce that its Worcester Operations have been rated Good by the CQC following an unannounced comprehensive inspection looking into all aspects of the service.
The service was rated as good because:
• The service had enough staff to care for patients and keep them safe. Staff understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment. The service mostly met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff mostly understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.
Following the publication of the Worcester report, E-zec’s CEO Craig Smith was keen to reflect on it as another clear step forwards in desire to deliver the very best service to patients: “It is really pleasing to see the positive progression in our latest CQC report. Getting ‘Good’ across all five quality domains is a great achievement and is a clear inflection point of our Quality Strategy. Our core value of ‘Listening, Learning and Adapting’ is instilling a culture of unrelenting pursuit of excellence across the business. We will ensure the feedback received will create clear action plans to support our overall aspiration to deliver the very highest quality of services to our service users. Well done to the whole team who contributed to the outcome.”
And Fay Downes, Senior Operations Manager for Worcester spoke of her pride for the team she manages:
“I have thanked them for all the hard work, efforts, support and their commitment to the contract, to E-zec and our service users. It really has been a team effort and I am so appreciative of my team.”
E-zec Worcestershire’s fleet includes 38 ambulances and has its main base in Worcester, with satellite bases in Kidderminster and Redditch.
The CQC’s full report can be found here.
