Compliments and Complaints

We are committed to providing excellent customer care to the patients we transport; your feedback will help us to improve quality of our service. Examining feedback will give us a direct insight into what is working well – and not so well – in the way our organisation delivers care. It allows us to discover examples of good practice where lessons can be learnt, and areas of concern where improvements can be made.

Our Details

E-zec Medical Transport

Terminal Building
Redhill Aerodrome
Kings Mill Lane

Tel: 01737 822782
E Fax: 01737 501103

Your Details

We are committed to protecting the privacy of all our clients and customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

You can rest assured that your details are not shared with any other parties when you contact us.

See our Privacy Policy for further details.

Your Name (* required):

Your Email (* required):

Your Contact Number:

Your Journey Date (* required):

Your Journey Time (* required):

Please rate how we performed: 1 = NOT VERY WELL | 5 = VERY WELL

How well were you treated by our transport team?

How well did the transport team explain things to you?

How well did we listen to your needs?

How well was the vehicle equipped for your needs?

How well did we meet your pickup time?

Was the waiting time acceptable on your return journey?

How well did we meet your safety expectations?

How would you rate the comfort and cleanliness of the vehicle?

Please comment on our service, what was good? What was bad? How can we improve?

Would you recommend E-zec to a friend?