Twenty years ago the idea of starting E-zec begun with Derek and Paul Swann buying a Mercedes V Class, pursuing repatriation work from insurance companies, transferring people who had been involved in accidents abroad and taking them to either their home address or a hospital in the UK. The concept of using a Mercedes MPV was the first of its kind and was welcomed by many companies. The vehicle was spacious, luxurious and much more comfortable than an ambulance.

Having identified a niche in the market, the business grew within the first year and an additional two Mercedes were added to the fleet to meet the demand. Working alongside Ferno UK and our coachbuilders we were able to convert the vehicles into stretcher capable and back to seated, to allow for a comfortable stretcher journey.

As the business began to offer a reliable service many London and Surrey hospitals started to use E-zec, this is where the direction of the business changed.

Over the years the company has changed in many ways, taking it from a small family business to the biggest provider in the UK, delivering a patient focussed market leading NEPTS service. The business today employs 1,100 road and office staff, growing year on year through the award of further NHS contracts.

Except for the co-founder Paul alongside Andy, most of the originally family members have left, making way for more commercially focused, experienced directors and senior managers. Creating a balance between service delivery and sustainability.

The industry has changed significantly over the past 20 years and E-zec’s service delivery model has remained stable and consistent throughout. We believe this is a result to our in-depth understanding of the industry, alongside a significant knowledge of service modelling and being realistic with pricing. This knowledge has allowed us to preserve the business when many competitors were unable to and exited the sector.

Our same ethos still remains today, to provide a reliable, flexible, safe service. We believe this mind-set will see us to another 20 years.