The E-zec team are without doubt our greatest asset. We rely on them to give patients the best experience possible. On the Road teams are carefully selected for their experience, expertise and their empathetic and cheerful patient approach. All personnel have enhanced Criminal Record Bureau checks, are driver assessed and undertake a full accredited in-house training programme.
Patient care training features heavily and is supported with annual refresher training to ensure we continue to offer the highest levels of patient care.
- Care: appropriate to every stage of a patient’s journey
- Compassion: patient care centred on empathy, kindness, respect and dignity
- Competence: experienced ambulance staff supported by regular, ongoing training
- Communication: ensuring we listen and there is shared decision making
- Courage: ideas sharing and willingness to speak up when things are wrong
I started with E-zec in 2003 as an ambulance care assistant, repatriating people from UK airports to home or hospital, who’d had an accident abroad. Although E-zec was very young at the time, it was nice to feel part of a growing family business. At the time Derek and Paul who own the business were very much engaged with the day to day running of E-zec and often went out on transfers, which was nice to see.
Having progressed through the company and undertaken many roles within E-zec, which include driving an ambulance, working on a NEPTS contract as a controller/planner, managing the On-Demand service where E-zec originated from I ‘am now interim operations manager on a contract within London.
I started out as a call centre supervisor. E-zec is really good at developing their staff so it wasn’t long before going on the right courses meant I developed my skills to get a promotion. It really is a family run business which feels like a giant family, where everyone knows everyone else and supports each other.
You can always speak to a Director without fear of any repercussions, because the ethos here is that everyone is in it together to deliver a good service for patients.
I transferred into E-zec in October 2013 having worked as an ambulance care assistant in the NHS, since then E-zec has really helped me move my career forward. My role now involves helping the local hospitals arrange patient transport and I help deal with any problems within a healthcare facility. I really enjoy it. It’s a great job and one I find very rewarding. I’m learning every day and want to move up the ladder to progress my career. I know that the company will guide and support me to achieve my goal.
I was given training as soon as I joined the company and it wasn’t long before I gained a nationally recognised qualification: NVQ First Person On Scene Intermediate, which I’ve just had updated. I love my job and enjoy going out and about meeting new people every day.
It’s definitely a career choice I’d recommend especially for those with good people skills.
I TUPE transferred into E-zec when they were successful in the award of patient transport for Dorset registered patients. Before my transfer from Poole hospital in Dorset my responsibilities involved dealing with people needing access to patient transport. When E-zec took over the service, I’d be lying if I said it wasn’t challenging during the first few weeks, as it really was, but the one thing that stood out was that the directors pulled together and mucked in as a team. The directors have a ‘hands on’ approach and were visible and operational from the beginning of the day to the end supporting the team.
It is a challenging role and every day is different but I love it.
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