Our People

The E-zec team are without doubt our greatest asset. We rely on them to give patients the best experience possible. On the Road teams are carefully selected for their experience, expertise and their empathetic and cheerful patient approach. All personnel have enhanced Criminal Record Bureau checks, are driver assessed and undertake a full accredited in-house training programme.

Patient care training features heavily and is supported with annual refresher training to ensure we continue to offer the highest levels of patient care.

Our Philosophy

  1. Care: appropriate to every stage of a patient’s journey
  2. Compassion: patient care centred on empathy, kindness, respect and dignity
  3. Competence: experienced ambulance staff supported by regular, ongoing training
  4. Communication: ensuring we listen and there is shared decision making
  5. Courage: ideas sharing and willingness to speak up when things are wrong

Staff Testimonials

I started with E-zec in October 2018, they are a company that are always continuing to look for new ways to support their crews and are supportive of progression. With myself since joining E-zec I have become a qualified Mental Health First Aider, they also keen to support management with training courses so we are continuing to learn to help us conduct our job the best way possible. There is a good level of support across the company from other contracts and other departments throughout the company so there is always someone to turn to for help and advice.

Fay Downes

HDU contract Manager , E-zec Medical

I started to work for E-zec in February 2017 as a Call Handler, my daily duties were to take calls from patients, hospitals, Social Workers, Doctors Surgeries to book transport for patients going to outpatients’ appointments.  Also, I would take calls for discharges from hospitals. I then had the opportunity to progress in the company when I became Team Leader in the Call Centre in November 2018.  I love my job and the challenges it brings.

Clare Devereux

Staffordshire Team Leader, E-zec Medical

I joined E-Zec in 2015 as a call taker, and over the years have worked hard to progress into my new role of Compliance Assistant.

The management within the company are approachable and are always on hand to give advice on how to get the most from the job. When you’ve made a difference for a patient you realise how regarding and meaningful the job truly is.

Becca Lampshire

Dorset Compliance Assistant, E-zec Medical

I started working for the E-zec IT department in September 2019 after moving away from my previous helpdesk job. Not having previously worked for a private transport company, I knew there would be a lot to take on and I was not wrong. However, the staff made me feel extremely welcome and made sure that I had access to all the resources I needed to complete my job to the highest standard.

The training on the job was extremely helpful and the staff I work alongside are very knowledgeable in their field. I do not doubt that going forward the company will guide and support me to achieve my goals and help me progress further.

Chris Libera

HQ Helpdesk Engineer , E-zec Medical

I transferred into E-Zec in August 2016 having worked within the control team for the previous private ambulance service supplier, since then I have progressed with E-Zec from a controller to a compliance assistant and am now the registered compliance manager. My current role is varied covering compliance audits and checks, complaint investigation and responses and staff monitoring. I’m learning everyday and enjoy the challenging pace of the role. The company invest in me offering support with external qualifications.

lynnsei Hartley

CQC/Compliance Manager , E-zec Medical

I have been working as an ambulance care assistant for E-zec Medical since November 2019 and have found that every day is different, meeting and helping clients and realising you’ve made a difference. Some shifts are more demanding than others but there is always a sense of satisfaction on completion. The crewmates I work with have made me feel extremely welcome and are very supportive, especially during my first few weeks in the job. I really enjoy the role and the challenges it brings

Sharen Amey

Great Yarmouth ACA , E-zec Medical

I started with E-zec in 2003 as an ambulance care assistant, repatriating people from UK airports to home or hospital, who’d had an accident abroad. Although E-zec was very young at the time, it was nice to feel part of a growing family business. At the time Derek and Paul who own the business were very much engaged with the day to day running of E-zec and often went out on transfers, which was nice to see.

Having progressed through the company and undertaken many roles within E-zec, from driving an ambulance, to been an Interim Operations Manager. I was able to progress further and with the support of the senior management team, I am now currently the Service Monitoring Manager for the business, supporting all of our NEPTS contracts.

Michelle Hill-Upperton

HQ Service Monitoring Manager, E-zec Medical

I started working with E-zec in 2004 on the HD contract, transferring patients up and down the country. When the contract ended, I stayed with E-zec as a bank worker completing repatriation’s transfers for patient that fell ill abroad. I then re-joined the company in 2016. Where I now run the HD control. The role of a controller is very rewarding, as well as working alongside such fantastic colleagues. To further my progress, I became an assessor in 2019 for the HD contract. E-zec have always been a family firm, and I have three members of my family who now work within the company.

Tim Rayner

HDU controller, E-zec Medical

I started with the Ambulance service in September 2006 with Parkwood Ambulance Service as a driver Assistance. In July 2010 we transferred to West Midlands Ambulance Service doing the Same duties. In July 2014 we transferred over to NSL again doing same duties of care working as a driver assistance on the Ambulances. We were given the opportunity to take redundancy, I took job as a call handler in the control room so helped out as a controller as well if they needed me. In 2017 we transferred to E-zec and took a Job line in the Call Centre which

Nicola Davis

Staffordshire Call Handler, E-zec Medical

I started working for Ezec in October 2018 as a call handler. These booking were then transferred to the controller team to allocate to the suitable crew. I really enjoyed the interaction over the phone. I knew I would enjoy the interaction with my patients, their relatives and hospital staff face to face. And I was successful in my application as an ACA role within the hdu PTS in October 2019.  I thoroughly enjoying this position, and would love to progress further within the company as a blue light/HDU driver.

Melanie Hall

PTS ACA , E-zec medical

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